- June 3, 2024
- Posted by: Gradeon
- Category: IT Infrastructure
In today’s dynamic business environment, ensuring a smooth transition during system implementations is paramount. UK businesses increasingly rely on sophisticated IT systems, making effective go-live support crucial. Gradeon’s On Site Go Live Support Service offers comprehensive solutions to ensure seamless transitions and minimal disruptions. Here’s how their services can benefit your business:
Why Choose Onsite Go Live Support?
Seamless Transition
Gradeon understands the critical nature of go-live events. Their experienced team works closely with your staff to understand your operations and ensure that all systems are ready for the big day. This collaboration minimises disruptions, allowing your business activities to continue smoothly.
Expert IT Support
Having skilled IT professionals on-site during go-live is invaluable. Gradeon provides immediate assistance, addressing technical and IT-related questions in real-time. Their team is equipped to handle software glitches, connectivity issues, and other IT challenges, ensuring your employees remain focused and productive.
Prompt Issue Resolution
Issues during go-live need swift resolution to avoid downtime. Gradeon’s onsite support team diligently identifies and resolves problems as they arise, ensuring a smooth transition. Their prompt response means your employees receive the support they need to overcome any hurdles, keeping your operations running smoothly.
Employee Training and Guidance
Training is a vital component of successful system implementation. Gradeon provides hands-on training and guidance, ensuring your employees are familiar with new systems, processes, and tools. This empowerment boosts confidence and productivity, facilitating quick adaptation to changes.
Customised Support Plans
Every business is unique, and Gradeon tailors their support plans to meet your specific requirements. Whether you’re a small office or a large department, their flexible approach ensures you receive the necessary level of support, addressing your unique challenges effectively.
Real-World Success Stories
Gradeon has a proven track record of providing exceptional IT support to various businesses during office refurbishments, new office builds, and decommissioning projects. One notable project was the new office built in Basingstoke. Gradeon decommissioned the old communications room from the existing office in Newbury and transported the equipment to the new five-floor office building in Basing View. Working closely with the IT team, Gradeon installed the equipment into new racks in the two communications rooms. Additionally, they took an inventory of the existing desktop equipment, organised the relocation to the new office area, set up desking, connected screens, PCs, and printers, and ensured network connectivity.
More recently, Gradeon has been involved with the Surrey and Borders NHS Trust. They were asked to attend the site of the old ACU hospital in Leatherhead, which was being decommissioned. Gradeon took the pressure off of the incumbent IT team by conducting inventories of the existing equipment, including network gear, desktop PCs and monitors. They organised the transportation of equipment to three different locations: a temporary hospital, a new office building over three floors, and an existing office location. Gradeon’s significant on-site team set up desktop equipment, communications room server equipment, carried out communications room patching, and ensured all desktop kit was connected to the network and could login. Additionally, they organised AV installation for the ward social rooms and meeting rooms across the estate.
We are pleased to report that the Trust continues to rely on Gradeon’s services, with an exciting opening of the new Silverwood Hospital planned for later this summer.
Partner with Gradeon
Investing in onsite go-live support can significantly enhance your system implementation success. Gradeon’s dedicated team provides expert assistance, prompt issue resolution, and comprehensive training, ensuring a seamless transition.
Ensure your system implementation is a success. Contact Gradeon today at [email protected] or visit our website to schedule a consultation. Let Gradeon be your trusted partner in delivering reliable and effective go-live support.
